Shipping policy

Shipping Policy

Last Updated: August 31, 2026

Thank you for shopping with Masroor Memon. We aim to process and deliver your orders safely and as quickly as possible.

Order Processing

Orders are normally processed within 1–2 business days after the order is placed.

Once your order has been dispatched, you may receive tracking information from our delivery partner, where available.

Delivery Time

Orders within Pakistan are generally delivered within 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier services, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

Partial Cash on Delivery (COD)

Partial Cash on Delivery (COD) is available for eligible orders.

Customers may be required to pay a partial amount in advance to confirm their order, with the remaining amount payable upon delivery.

The required advance payment and remaining balance will be clearly communicated during the ordering process.

If the customer refuses or fails to receive a confirmed COD order, the advance amount may be non-refundable.

Order Cancellation

You may request to cancel your order within 1 hour of placing the order.

After the 1-hour cancellation period has expired, the order may already be processed or prepared for shipment and cannot be cancelled.

To request a cancellation, contact us as soon as possible through our available customer-support channels.

No Return Policy

We currently do not accept returns once an order has been successfully delivered.

Please carefully review your order details, product information, size, color, and other specifications before completing your purchase.

If you receive a wrong, defective, or damaged product, please contact us promptly with your order details and clear photographs/videos so that we can review the issue and determine an appropriate resolution.

Incorrect Delivery Information

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order cannot be delivered because of an incorrect address, incomplete information, or the customer being unavailable/unreachable, additional delivery charges may apply if reshipping is possible.

Delivery Delays

We work with third-party courier services to deliver orders. Although we make every effort to ensure timely delivery, we are not responsible for delays caused by courier issues, weather, public holidays, unforeseen circumstances, or other events beyond our control.